Do you love to communicate and are interested in the fashion industry? As an e-Commerce Customer Support Representative, you will provide reassuring and friendly customer service by e-mail, for the Russian market. Your main goal will be delivering resolutions, while building a positive brand image, maintaining a high level of service awareness at all time.
Our Client
Founded in 1853, this healthcare multinational is one of the oldest continually operating companies in the USA. It’s known for being one of the world's largest suppliers of contact lenses, pharmaceuticals, and other eye surgery products.
Responsibility
• To assist customers with any issues with regards to their returns or their orders via email or phone;
• To help customers to register online and/or to process their orders;
• Deal with complaints and escalation process when necessary;
• To be able to deal with customers with late returns and faultygoods;
• Liaise with shipping department over issues raised by customers with regard to either orders or returns;
• Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
• Maintain a high level of service awareness at all time;
• To help customers with product enquiries.
Your Profile
• Russian near native speaker (C2 Level);
• Fluent level of English spoken and written (B2/C1);
• Previous experience in customer service environment preferred;
• Passion for fashion and trends. Capable of accessorizing and providing styling advice;
• Demonstrate ability to handle and resolve complaints;
• To help customers with product enquiries.
Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Facilities centrally located with an excellent public transportation offer and with canteen included;
• Private health insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.
Join us! Be part of a multicultural environment.
