Fujitsu Technology Solutions, Lisbon
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together.
Our Fujitsu GDCs are growing, and fast. We need ambitious people who will grow with us. People curious enough to innovate better ways of doing things. People adaptable to change yet dynamic enough to lead that change.
People like us.
Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.
Key accountabilities:
Handle phone calls, emails and other portal interaction tools with agreed SLA
Perform all duties in accordance to required quality
Participate in knowledge capture processes
Correct use of escalation to Service Desk Expert as per desk procedures
Significant time spent dealing with customer on the phone
Must be able to interface internally and externally
Works as part of a team and contributes to team targets
Expected to be flexible in covering shifts
Typical career path will be to Service Desk Expert or ITIL Process Controller
Key education and experience:
Proficiency in Italian and good command of English;
Knowledge of various software and applications (minimum: Windows environment and MS Office package)
Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
We offer:
The option to choose between part-time or full-time job, you decide;
The chance to work on rewarding, dynamic and multicultural environment
Competitive salary, bonuses and benefits package
Employment contract directly with Fujitsu
Excellent facilities centrally located near a wide range of public transports
Training and internal career progression plan upon hiring
Assistance with Portuguese documents and help finding accommodation in Lisbon
