Mandarin Speaking Customer Care Manager
Lisbon, Portugal
€Negotiable
Candidates must speak fluent English and Mandarin and already have work authorisation for the EU.
- Contact Center experience
- Management position exp.
- Experience in team management
- Excellent written, verbal and customer service skills;
- Excellent organizational skills and detail-oriented approach to problem solving;
- Understand departmental policies and procedures;
- Demonstrated proficiency in multi-tasking and prioritization;
- Able to adapt quickly to changes in workflow;
- Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA's, coaching, appraisals, etc.
Recruitment Direct is acting as a recruitment agency
