Voltar à pesquisa.Cisco EMEA - Customer Operations Relationship Manager (English & German)
| Tipo de Emprego: | Permanent |
| Local: | Lisboa - Grande Lisboa, Portugal, Lisboa |
| Salário: | Competitive package (base + bonus + benefits) |
| Línguas: | Inglês, Alemão |
Customer Operations Relationship Manager:
Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.
Relationships:
• Reports to Customer Service Operations Manager in European Markets Theatre
• Manage Relationships with Customers aligned with Customer Segmentation service offerings.
• Manage Relationships with designated Geo/Segment Sales Teams.
• Represent Customer and Sales with cross functional teams – pivotal role
Responsibilities:
• Provides Customer account support in line with customer segmentation offerings
• Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
• Support Customers and Sales from on pre-book to post-booking activities
• Develops strong overview and drives Process, Tool and business flow improvements
• Identifies Customer and Sales Process, Tools and Training opportunities.
• Engages and represents Customers and Sales with cross-functional teams
• Attends weekly Sales Commit calls, keep track and obtain early business visibility
• Maintains a set of projects and initiatives which require cross functional partnerships
• Maintains high levels of Customer and Sales satisfaction levels
• Supports Customer and Sales Key performance indicators and metrics improvement initiatives
Technical Skills:
• Excellent GERMAN and ENGLISH written and spoken (essential)
• Strong verbal and written communication skills (essential)
• Excel to intermediate level e.g. trending analysis, reports etc (essential)
• Developing and redesigning business processes and presentation skills (advantageous)
• Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
• Any other European Languages (advantageous)
Soft Skills:
• Above average interpersonal and relationship skills
• High levels of Customer orientation and service excellence
• Efficient collaborative skills with internal / external customers and cross functional teams
• Ability to prioritize and capacity to work under pressure and tight deadlines
• Excellence in problem solving and decision making
• A “can do” and positive attitude, proactive engagement and solutions seeking
• Team work, ability to share, trust and gain credibility across the board
• High levels of Accountability and Ownership
• Open to change and work under a constant business change environment
• Goals and objectives orientation
Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.
Relationships:
• Reports to Customer Service Operations Manager in European Markets Theatre
• Manage Relationships with Customers aligned with Customer Segmentation service offerings.
• Manage Relationships with designated Geo/Segment Sales Teams.
• Represent Customer and Sales with cross functional teams – pivotal role
Responsibilities:
• Provides Customer account support in line with customer segmentation offerings
• Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
• Support Customers and Sales from on pre-book to post-booking activities
• Develops strong overview and drives Process, Tool and business flow improvements
• Identifies Customer and Sales Process, Tools and Training opportunities.
• Engages and represents Customers and Sales with cross-functional teams
• Attends weekly Sales Commit calls, keep track and obtain early business visibility
• Maintains a set of projects and initiatives which require cross functional partnerships
• Maintains high levels of Customer and Sales satisfaction levels
• Supports Customer and Sales Key performance indicators and metrics improvement initiatives
Technical Skills:
• Excellent GERMAN and ENGLISH written and spoken (essential)
• Strong verbal and written communication skills (essential)
• Excel to intermediate level e.g. trending analysis, reports etc (essential)
• Developing and redesigning business processes and presentation skills (advantageous)
• Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
• Any other European Languages (advantageous)
Soft Skills:
• Above average interpersonal and relationship skills
• High levels of Customer orientation and service excellence
• Efficient collaborative skills with internal / external customers and cross functional teams
• Ability to prioritize and capacity to work under pressure and tight deadlines
• Excellence in problem solving and decision making
• A “can do” and positive attitude, proactive engagement and solutions seeking
• Team work, ability to share, trust and gain credibility across the board
• High levels of Accountability and Ownership
• Open to change and work under a constant business change environment
• Goals and objectives orientation
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