Back to search.Castle Hill Recruitment - Italian, German, Swedish (local candidates only)
| Employment Type: | Permanent |
| Location: | Gibraltar |
| Salary: | £18,000 - £24,000 |
| Languages: | German, Italian, Swedish |
| Required Languages: | 1 |
Italian, German, Swedish Customer Service, VIP & Rewards Advisors
Graduate Bilingual Careers - Italian, German, Swedish, Danish (& Other Languages) Customer Service, Rewards Representatives & VIP Agents needed urgently to work in the Online Gaming industry in Gibraltar / Southern Spain - Relocation packages included!
Customer Service Representatives (CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our clients culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our clients online games.
VIP Agents and Account Managers will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.
Online Gaming:
Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you dont have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.
Benefits of living in Gibraltar / Southern Spain:
300 days of sunshine per year
Easily accessible to the rest of Europe from Gibraltar and Malaga airports
Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.
Skiing at Sierra Nevada within 3 hours drive
Relaxed and social way of life
Multicultural communities in Gibraltar and surrounding areas
Great for food lovers with a huge variety of restaurants, tapas bars and food markets
Lots of festivals and community events all year round
Low cost of living in Spain, with a huge selection of accommodation and areas to live
Free Sport in Gibraltar Football, Tennis, Paddle, Swimming
Excellent English speaking schools in Gibraltar
Duties and Responsibilities:
Provide first contact resolution of customer issues via chat, e-mail and/or phones
Troubleshoot and handle the most complicated and sensitive of customer inquiries
Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
Take personal ownership of customer requests and provide our clients world-class level of support
Maintain accountability for accurate and timely assistance to our customers.
Maintain security and confidentiality of internal information and customer/account information
Escalate and communicate any customer well-being issues
Skills and Qualifications:
Minimum 1-2 years experience working in a Customer Service environment
Excellent Customer Service skills with proven quality track record
Verbal and written fluency in English & one other language
Team player with a positive attitude
Ability to handle stressful situations
Willingness to be flexible
Results orientated
Relocation packages will be offered to successful candidates. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain.
Graduate Bilingual Careers - Italian, German, Swedish, Danish (& Other Languages) Customer Service, Rewards Representatives & VIP Agents needed urgently to work in the Online Gaming industry in Gibraltar / Southern Spain - Relocation packages included!
Customer Service Representatives (CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our clients culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our clients online games.
VIP Agents and Account Managers will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.
Online Gaming:
Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you dont have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.
Benefits of living in Gibraltar / Southern Spain:
300 days of sunshine per year
Easily accessible to the rest of Europe from Gibraltar and Malaga airports
Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.
Skiing at Sierra Nevada within 3 hours drive
Relaxed and social way of life
Multicultural communities in Gibraltar and surrounding areas
Great for food lovers with a huge variety of restaurants, tapas bars and food markets
Lots of festivals and community events all year round
Low cost of living in Spain, with a huge selection of accommodation and areas to live
Free Sport in Gibraltar Football, Tennis, Paddle, Swimming
Excellent English speaking schools in Gibraltar
Duties and Responsibilities:
Provide first contact resolution of customer issues via chat, e-mail and/or phones
Troubleshoot and handle the most complicated and sensitive of customer inquiries
Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
Take personal ownership of customer requests and provide our clients world-class level of support
Maintain accountability for accurate and timely assistance to our customers.
Maintain security and confidentiality of internal information and customer/account information
Escalate and communicate any customer well-being issues
Skills and Qualifications:
Minimum 1-2 years experience working in a Customer Service environment
Excellent Customer Service skills with proven quality track record
Verbal and written fluency in English & one other language
Team player with a positive attitude
Ability to handle stressful situations
Willingness to be flexible
Results orientated
Relocation packages will be offered to successful candidates. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain.
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