Back to search.Cisco EMEA - Customer Operations Relationship Manager (English & German)
| Employment Type: | Permanent |
| Location: | Lisboa - Grande Lisboa, Portugal, Lisboa |
| Salary: | Competitive package (base + bonus + benefits) |
| Languages: | English, German |
Customer Operations Relationship Manager:
Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.
Relationships:
Reports to Customer Service Operations Manager in European Markets Theatre
Manage Relationships with Customers aligned with Customer Segmentation service offerings.
Manage Relationships with designated Geo/Segment Sales Teams.
Represent Customer and Sales with cross functional teams pivotal role
Responsibilities:
Provides Customer account support in line with customer segmentation offerings
Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
Support Customers and Sales from on pre-book to post-booking activities
Develops strong overview and drives Process, Tool and business flow improvements
Identifies Customer and Sales Process, Tools and Training opportunities.
Engages and represents Customers and Sales with cross-functional teams
Attends weekly Sales Commit calls, keep track and obtain early business visibility
Maintains a set of projects and initiatives which require cross functional partnerships
Maintains high levels of Customer and Sales satisfaction levels
Supports Customer and Sales Key performance indicators and metrics improvement initiatives
Technical Skills:
Excellent GERMAN and ENGLISH written and spoken (essential)
Strong verbal and written communication skills (essential)
Excel to intermediate level e.g. trending analysis, reports etc (essential)
Developing and redesigning business processes and presentation skills (advantageous)
Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
Any other European Languages (advantageous)
Soft Skills:
Above average interpersonal and relationship skills
High levels of Customer orientation and service excellence
Efficient collaborative skills with internal / external customers and cross functional teams
Ability to prioritize and capacity to work under pressure and tight deadlines
Excellence in problem solving and decision making
A can do and positive attitude, proactive engagement and solutions seeking
Team work, ability to share, trust and gain credibility across the board
High levels of Accountability and Ownership
Open to change and work under a constant business change environment
Goals and objectives orientation
Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.
Relationships:
Reports to Customer Service Operations Manager in European Markets Theatre
Manage Relationships with Customers aligned with Customer Segmentation service offerings.
Manage Relationships with designated Geo/Segment Sales Teams.
Represent Customer and Sales with cross functional teams pivotal role
Responsibilities:
Provides Customer account support in line with customer segmentation offerings
Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
Support Customers and Sales from on pre-book to post-booking activities
Develops strong overview and drives Process, Tool and business flow improvements
Identifies Customer and Sales Process, Tools and Training opportunities.
Engages and represents Customers and Sales with cross-functional teams
Attends weekly Sales Commit calls, keep track and obtain early business visibility
Maintains a set of projects and initiatives which require cross functional partnerships
Maintains high levels of Customer and Sales satisfaction levels
Supports Customer and Sales Key performance indicators and metrics improvement initiatives
Technical Skills:
Excellent GERMAN and ENGLISH written and spoken (essential)
Strong verbal and written communication skills (essential)
Excel to intermediate level e.g. trending analysis, reports etc (essential)
Developing and redesigning business processes and presentation skills (advantageous)
Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
Any other European Languages (advantageous)
Soft Skills:
Above average interpersonal and relationship skills
High levels of Customer orientation and service excellence
Efficient collaborative skills with internal / external customers and cross functional teams
Ability to prioritize and capacity to work under pressure and tight deadlines
Excellence in problem solving and decision making
A can do and positive attitude, proactive engagement and solutions seeking
Team work, ability to share, trust and gain credibility across the board
High levels of Accountability and Ownership
Open to change and work under a constant business change environment
Goals and objectives orientation
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