Back to search.Approach People - Customer Service Representative in MADEIRA for a leading company!!!
| Employment Type: | Permanent |
| Location: | Portugal |
| Salary: | depending on profile |
| Languages: | English, Dutch, French, German |
| Required Languages: | 2 |
International Customer Operations: Phone/Email Product Support Representative
Customer Operations | Funchal, Portugal
Our client is a world's leading provider of web-based solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions.
We're also proud to admit that despite our incredible growth over the past 11 years, we refuse to grow up. We are still small and nimble; everyone has an impact on our success; and when we say good ideas can come from anyone, we mean it.
If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.
The position is based in Madeira Island, one of the most beautiful and pleasant place on earth!!!
Responsibilities:
Collaborate with customers by phone and email to Identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customers needs.
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and pro-actively adapts to needs of queue & service levels.
Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports.
Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
Contribute to the identification and development of opportunities to expand self-help in the application..
Work on projects to enhance team operations and improve productivity.
Qualifications:
World-class customer service focus.
2-3 years experience in phone and email-based product support, preferably for an Internet or e-commerce company.
Be an active listener that can show empathy and patience in a fast paced, non-scripted environment
Native OR Bilingual in at least one of the following languages: (Dutch, French, German). Fluency in English required. Knowledge of Portuguese will be a plus not mandatory
Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
Outstanding problem-solving abilities and organizational skills.
Excellent knowledge of Internet and software applications, including Microsoft Office products.
Knowledge of Salesforce, Remedy or Rightnow would be an asset
Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
A university degree is required
Recent call centre experience
Youre interested ? Please send me your CV in word format to : pierre.verchere@approachpeople.com
Customer Operations | Funchal, Portugal
Our client is a world's leading provider of web-based solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions.
We're also proud to admit that despite our incredible growth over the past 11 years, we refuse to grow up. We are still small and nimble; everyone has an impact on our success; and when we say good ideas can come from anyone, we mean it.
If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.
The position is based in Madeira Island, one of the most beautiful and pleasant place on earth!!!
Responsibilities:
Collaborate with customers by phone and email to Identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customers needs.
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and pro-actively adapts to needs of queue & service levels.
Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports.
Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
Contribute to the identification and development of opportunities to expand self-help in the application..
Work on projects to enhance team operations and improve productivity.
Qualifications:
World-class customer service focus.
2-3 years experience in phone and email-based product support, preferably for an Internet or e-commerce company.
Be an active listener that can show empathy and patience in a fast paced, non-scripted environment
Native OR Bilingual in at least one of the following languages: (Dutch, French, German). Fluency in English required. Knowledge of Portuguese will be a plus not mandatory
Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
Outstanding problem-solving abilities and organizational skills.
Excellent knowledge of Internet and software applications, including Microsoft Office products.
Knowledge of Salesforce, Remedy or Rightnow would be an asset
Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
A university degree is required
Recent call centre experience
Youre interested ? Please send me your CV in word format to : pierre.verchere@approachpeople.com
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
